KYC
The KYC is on the app: Profile → Settings → KYC. The desk accepts Aadhaar, PAN, and a one-time password to your registered phone. The desk does not store a copy of the document; the desk stores a hashed identifier.
UPI
UPI is the recommended deposit and withdrawal path. The desk supports all major UPI apps. Deposits are instant; withdrawals are processed within 5 minutes during banking hours.
Bank
Bank account is the alternative path. The desk supports NEFT, IMPS, and RTGS. Deposits are instant for IMPS and RTGS, and same-day for NEFT. Withdrawals are processed within 24 hours.
Security
The KYC and the wallet are protected by device fingerprinting and 2-factor authentication. The desk does not store your password; the desk stores a hashed version.
KYC in detail
The KYC is on the app: Profile → Settings → KYC. The desk accepts Aadhaar, PAN, and a one-time password to your registered phone. The desk does not store a copy of the document; the desk stores a hashed identifier. The KYC is verified within 5 minutes; the desk publishes the verification stamp on the app. The KYC is the desk's accountability.
Withdrawal in detail
Withdrawals are processed within 5 minutes for UPI during banking hours, and within 24 hours for bank. The desk publishes the withdrawal timeline on the app. The desk does not waive the timeline. The desk does not publish a "withdrawal on demand" option. The withdrawal timeline is the desk's accountability.
Wallet security
The KYC and the wallet are protected by device fingerprinting and 2-factor authentication. The desk does not store your password; the desk stores a hashed version. The wallet is the desk's accountability — the verification stamp, the corrections log, and the response windows are all public.
Wallet FAQs in detail
Why is the withdrawal delayed? The most common reason is a bank holiday or a network issue. Wait 24 hours and try again. Why is the deposit not showing? The most common reason is a delay in the UPI app. Wait 5 minutes and refresh. Why is the KYC not accepted? The most common reason is a name mismatch. Contact customer care.
Extended reading
The wallet and KYC page is the desk's payment surface. The login page is the desk's access surface. The customer-care page is the desk's support surface. The three are designed to be read together — a wallet without a KYC is a payment surface without verification; a KYC without a wallet is a verification without a payment. The desk's editorial system is the three, not any one alone.
The desk on UPI providers
The desk supports all major UPI providers — PhonePe, Google Pay, Paytm, BHIM, and the bank-native UPI apps. The desk does not publish a preferred provider. The desk's editorial line is the same — match context, player form, captain reads.
The desk on bank providers
The desk supports all major Indian banks for NEFT, IMPS, and RTGS. The desk does not publish a preferred provider. The desk's editorial line is the same — match context, player form, captain reads.
The desk on fraud
The desk verifies every transaction. The desk flags suspicious transactions. The desk cancels accounts for fraud. The desk's fraud policy is the desk's accountability.
The desk on UPI providers in detail
The desk supports all major UPI providers — PhonePe, Google Pay, Paytm, BHIM, and the bank-native UPI apps. The desk does not publish a preferred provider. The desk's editorial line is the same — match context, player form, captain reads.
The desk on bank providers in detail
The desk supports all major Indian banks for NEFT, IMPS, and RTGS. The desk does not publish a preferred provider. The desk's editorial line is the same — match context, player form, captain reads.
The desk on fraud in detail
The desk verifies every transaction. The desk flags suspicious transactions. The desk cancels accounts for fraud. The desk's fraud policy is the desk's accountability.
Read more
The wallet and KYC page is the desk's payment surface. The login page is the desk's access surface. The customer-care page is the desk's support surface. The three are designed to be read together — a wallet without a KYC is a payment surface without verification; a KYC without a wallet is a verification without a payment. The desk's editorial system is the three, not any one alone.
The desk on deposit limits
Deposit limits are published on the app's Wallet page. The desk does not publish a fixed limit on the website because the limit changes with the responsible-play policy. The desk publishes the verification stamp on the app.
The desk on withdrawal limits
Withdrawal limits are published on the app's Wallet page. The desk does not publish a fixed limit on the website because the limit changes with the responsible-play policy. The desk publishes the verification stamp on the app.
The desk on deposit fees
The desk does not charge a deposit fee. The desk's payment partners may charge a fee for some payment methods. The desk publishes the verification stamp on the app.
The desk on withdrawal fees
The desk does not charge a withdrawal fee. The desk's payment partners may charge a fee for some payment methods. The desk publishes the verification stamp on the app.