Email
For general support, write to [email protected]. For corrections, write to [email protected]. For payments, write to [email protected]. Response window: 24 hours, Mon–Sat.
In-app
Open the app → Profile → Help & support. The in-app form is the fastest route; the request is attached to your account.
What the desk doesn't do
The desk does not have a phone helpline. The desk does not have a chat widget. The desk does not have a public-facing social-support account. Where any of these appear, they are fake — please write to the desk to confirm.
Escalation
Where the response is unsatisfactory, write to the editor at [email protected]. The editor reviews the ticket and responds within 48 hours.
Email support in detail
For general support, write to [email protected]. For corrections, write to [email protected]. For payments, write to [email protected]. Response window: 24 hours, Mon–Sat. The desk's public email is the only support channel. The desk does not have a phone helpline.
In-app support in detail
Open the app → Profile → Help & support. The in-app form is the fastest route; the request is attached to your account. The in-app form is the desk's preferred support channel. The in-app form is available 24/7; the desk responds within 24 hours, Mon–Sat.
Response windows in detail
General support: 24 hours, Mon–Sat. Corrections: 24 hours, Mon–Sat. Payments: 24 hours, Mon–Sat. Editor escalation: 48 hours, Mon–Sat. The desk does not respond on Sunday. The desk does not promise a same-day response on Saturday. The response window is the desk's accountability.
Support FAQs in detail
Why is the response window 24 hours? The desk's team is small and the response window is the team's commitment. The desk does not promise a same-day response. Why doesn't the desk have a phone helpline? The desk's support is written and recorded; a phone helpline would not be recorded. Why doesn't the desk have a chat widget? The desk's support is written and recorded; a chat widget would not be recorded.
Extended reading
The customer-care page is the desk's support surface. The contact page is the desk's editorial surface. The corrections page is the desk's accountability surface. The three are designed to be read together — a customer-care page without a contact list is a support surface without an editorial line; a contact list without a customer-care page is an editorial line without a support surface. The desk's editorial system is the three, not any one alone.
The desk on response quality
The desk responds within 24 hours, Mon–Sat. The response is written, recorded, and dated. The response carries the support agent's name. The response carries the verification stamp. The response is the desk's accountability.
The desk on tickets
The desk's tickets are tracked in the support system. The ticket is attached to the user's account. The ticket is escalated to the editor when the response is unsatisfactory. The escalation is the desk's accountability.
The desk on multilingual
The desk's support is in English. The desk does not publish a Hindi-language support line. The desk's editorial system is in English. The desk's coverage is India-first, but the editorial system is in English.
The desk on response quality in detail
The desk responds within 24 hours, Mon–Sat. The response is written, recorded, and dated. The response carries the support agent's name. The response carries the verification stamp. The response is the desk's accountability.
The desk on tickets in detail
The desk's tickets are tracked in the support system. The ticket is attached to the user's account. The ticket is escalated to the editor when the response is unsatisfactory. The escalation is the desk's accountability.
The desk on multilingual in detail
The desk's support is in English. The desk does not publish a Hindi-language support line. The desk's editorial system is in English. The desk's coverage is India-first, but the editorial system is in English.
Read more
The customer-care page is the desk's support surface. The contact page is the desk's editorial surface. The corrections page is the desk's accountability surface. The three are designed to be read together — a customer-care page without a contact list is a support surface without an editorial line; a contact list without a customer-care page is an editorial line without a support surface. The desk's editorial system is the three, not any one alone.
The desk on ticket states
The desk's tickets are tracked in the support system. The ticket is attached to the user's account. The ticket is escalated to the editor when the response is unsatisfactory. The ticket states are open, in-progress, resolved, closed. The ticket state is the desk's accountability.
The desk on account recovery
Where the OTP is not arriving and the forgot-password flow is blocked, write to customer care. The desk responds within 24 hours, Mon–Sat. The account-recovery flow is the desk's accountability.
The desk on multilingual support
The desk's support is in English. The desk does not publish a Hindi-language support line. The desk's editorial system is in English. The desk's coverage is India-first, but the editorial system is in English.
The desk on emergency
Where the issue is time-sensitive (a locked account, a missing deposit, a missing withdrawal), the desk escalates the ticket. The escalation is automatic. The escalation is the desk's accountability.