How to log in
Open the zocket app and tap Profile → Sign in. Enter the phone number or email linked to your account, enter the OTP, and you are in. The app remembers the device for 30 days unless you sign out manually.
If you cannot log in
Three common reasons: (1) the OTP has expired — request a new one; (2) the phone number is not linked to an account — sign up first; (3) the device is on a slow network — switch networks and try again. If none of these resolve the issue, write to customer care.
Security
The login route is verified and the OTP expires in 5 minutes. zocket does not store your password — only a hashed version. The app uses device fingerprinting for high-risk actions.
Privacy
Your phone number and email are stored for login and KYC only. They are not shared with third parties. The full privacy policy is on the privacy page.
How login works
Open the zocket app and tap Profile → Sign in. Enter the phone number or email linked to your account, enter the OTP, and you are in. The OTP expires in 5 minutes. The app remembers the device for 30 days unless you sign out manually. The sign-in route is verified; do not share your password with any third-party site.
If your account is blocked
Three common reasons an account is blocked: (1) the OTP has expired — request a new one; (2) the phone number is not linked to an account — sign up first; (3) the device is on a slow network — switch networks and try again. If none of these resolve the issue, write to customer care.
Sign up vs login
Sign up is for new accounts. Login is for existing accounts. If you are not sure whether you have an account, the sign-up page has a "I already have an account" link that takes you to the login page. The two routes are independent; the desk does not auto-create an account from a sign-in attempt.
App login vs web login
The app login route is the same as the web login route. The desk does not have a separate web app. The app is the only way to access the wallet, the team builder, and the live scores. The web editor is for editorial reading only — it does not have a wallet.
Login security
The login route is verified and the OTP expires in 5 minutes. The desk does not store your password — only a hashed version. The app uses device fingerprinting for high-risk actions. The login route is rate-limited to 5 attempts per hour.
Login FAQs
Why is my OTP not arriving? The most common reason is a network delay. Wait 60 seconds and request a new one. Why is my account locked? The most common reason is too many OTP attempts. Wait 60 minutes and try again. Why can't I log in on a new device? The most common reason is a device that is not on the trusted list. Verify via the app's Profile → Settings → Devices.
Login privacy
Your phone number and email are stored for login and KYC only. They are not shared with third parties. The full privacy policy is on the privacy page.
Sign in to the desk
Captain reads, live scores and the form laboratory in your pocket.
Play now
Two-factor authentication
The desk recommends 2-factor authentication. The 2FA is on the app: Profile → Settings → Security → 2FA. The 2FA is a one-time password sent to your registered phone. The 2FA is required for high-risk actions: withdrawals, KYC updates, and account changes. The 2FA is the desk's accountability.
Trusted devices
The desk remembers trusted devices for 30 days. The trusted devices are on the app: Profile → Settings → Devices. You can remove a trusted device at any time. The trusted devices are the desk's accountability — the verification stamp, the corrections log, and the response windows are all public.
Login attempts
The desk rate-limits login attempts to 5 per hour. The rate limit is automatic. The rate limit is on the desk's accountability — the verification stamp, the corrections log, and the response windows are all public. The rate limit is not negotiable.
Login FAQs in detail
Why is the OTP not arriving? The most common reason is a network delay. Wait 60 seconds and request a new one. Why is my account locked? The most common reason is too many OTP attempts. Wait 60 minutes and try again. Why can't I log in on a new device? The most common reason is a device that is not on the trusted list. Verify via the app's Profile → Settings → Devices.
Extended reading
The login route is the desk's sign-in surface. The KYC is the desk's verification surface. The wallet is the desk's payment surface. The three are designed to be used together — a sign-in without a KYC is a sign-in without verification; a KYC without a sign-in is a verification without an account. The desk's editorial system is the three, not any one alone.
Sign-up flow
Open the app → Sign up. Enter your phone number, enter the OTP, set a password, accept the terms, and you are signed up. The sign-up flow is verified. The sign-up flow is rate-limited. The sign-up flow is the desk's accountability.
Forgot password
Open the app → Profile → Sign in → Forgot password. Enter your phone number or email, enter the OTP, set a new password, and you are back in. The forgot-password flow is verified. The forgot-password flow is rate-limited. The forgot-password flow is the desk's accountability.
Account recovery
Where the OTP is not arriving and the forgot-password flow is blocked, write to customer care. The desk responds within 24 hours, Mon–Sat. The account-recovery flow is the desk's accountability.
Sign-up vs login in detail
Sign up is for new accounts. Login is for existing accounts. If you are not sure whether you have an account, the sign-up page has an "I already have an account" link that takes you to the login page. The two routes are independent; the desk does not auto-create an account from a sign-in attempt. The verification is automatic.
App login vs web login in detail
The app login route is the same as the web login route. The desk does not have a separate web app. The app is the only way to access the wallet, the team builder, and the live scores. The web editor is for editorial reading only — it does not have a wallet. The verification is in the route.
Login privacy in detail
Your phone number and email are stored for login and KYC only. They are not shared with third parties. The full privacy policy is on the privacy page. The verification is in the privacy policy.